TERMS OF SERVICE & REFUND POLICY

1. SERVICE OVERVIEW & AGREEMENT

By purchasing a subscription through REFLEXSAT IPTV, you agree to comply with and be bound by the terms and conditions outlined herein. Our service provides access to digital media streams, live broadcasts, and VOD entertainment solely for personal, non-commercial home use.

2. 7-DAY MONEY-BACK GUARANTEE

We are committed to delivering the highest caliber IPTV experience. If you experience technical connectivity issues that cannot be resolved by our technical support team within 7 days of purchase, you are entitled to a full 100% refund. Simply contact our support team at support@reflexsatiptv.live or via WhatsApp with your order number.

3. DEVICE CONNECTIONS & MULTI-SCREEN POLICY

Standard subscriptions (1, 3, and 6 months) authorize one (1) simultaneous stream at any given time. Our 12-Month VIP plan includes two (2) simultaneous connections. Exceeding your permitted concurrent streams may trigger an automated temporary IP freeze to safeguard your account against unauthorized sharing.

4. SERVICE AVAILABILITY & ANTI-FREEZE SLA

While we maintain 99.9% network availability with redundant gigabit cloud infrastructure, occasional maintenance or upstream broadcast updates may cause brief channel re-synchronization. We deploy automatic channel failovers to maintain consistent uptime.

5. PRIVACY & DATA SECURITY

REFLEXSAT IPTV operates a strict zero-log policy. We do not store browsing activity, channel logs, or customer payment card details. All financial transactions are processed securely through tier-1 encrypted payment gateways.

6. SUPPORT & INQUIRIES

For any questions regarding these terms, billing clarification, or refund processing, please reach out to our dedicated support agents via email at support@reflexsatiptv.live or through our 24/7 WhatsApp Customer Desk (+212 625-562111).